Return & Refund Policy

  • Shipped animals can not be returned but a full refund will be issued if the animal is visibly sick or deceased on arrival.
  • The buyer must be present to receive the package on the first delivery attempt to be eligible for a refund.
  • Items shipped by Myimal.com can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
  • The product must be in its original condition and packaging.
  • Refund will be made to the original payment method.
  • Return/refund requests can be made from the orders page on the My Account dashboard
  • Please allow up to 7 business days for your return to be processed and refunded. Your financial institution may take longer to reflect the transaction.
  • Myimal.com will send you a free return shipping label when returning any eligible supplies.

Seller Return Policy

Seller returns policies may vary. You can view the return policy of the seller before you purchase an item by viewing the Seller’s Policy section of the seller store page.

Return/refund requests can be made from the orders page on the My Account dashboard or by contacting the seller.

Shipped animals can not be returned but a full refund will be issued if the animal is visibly sick or deceased on arrival.

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